1. Safety & Damages

• Pre-Existing Damages: Notify ZED-X studio administration of any pre-existing damages before starting your session.
• Client Accountability: You are responsible for any damages incurred during your booking. Please handle the studio and its equipment with care.
• Personal Belongings: Ensure you take all personal items with you when leaving. ZED-X is not liable for lost, stolen, or damaged belongings.

2. Cancellation Policy

• Booking Confirmation: Bookings are only confirmed upon full (100%) payment. Partial payments do not secure your slot, and the date may remain open for other clients.
• Full Refund Eligibility: Cancellations within 48 hours of the booked session qualify for a full refund save transaction charges, fees and cost.
• Late Cancellations: For cancellations made after 48 hours of the booked session, 50% of the payment shall be charged as a cancellation fee. The balance shall be paid into an account of the client’s choosing save transaction charges, fees and cost.
• No-Show Policy: The fee paid for the session shall not be returned provided notice was not given before the no-show.
• Advance Notice: Notify us of cancellations or rescheduling at least 48 hours before the scheduled session.
• Late Notification Fees: Failure to provide adequate notice may incur additional fees to secure a new booking date.
• Refund Timeline: Approved refunds will be processed within 48 hours and credited to the original payment method save the transaction fees or cost.

3. Extensions and Overtime

• Availability: Extensions are subject to studio availability and must be requested in advance.
• Time Management: Exceeding the booked time may involve staff intervention and shall incur additional charges.
• Advance Arrangements: Requests for early access or late openings must be made at least one week in advance and are subject to availability and in case where applicable extra fees.
• Packaging Time: A 15-minute window is allowed for packing and system orientation.

4. Content Standards

Content created or recorded at ZED-X studios must adhere to the following standards:

• Legal Compliance: Content must not be illegal, fraudulent, or deceptive.
• Intellectual Property: Content must respect third-party intellectual property rights.
• Appropriateness: Content must not be defamatory, obscene, or offensive.
• Prohibition of Discrimination: Content must not promote violence or discrimination based on race, religion, gender, sexual orientation, or age.

5. Session Length

• Duration: Our clients are encouraged to arrive timeously. Sessions are limited to the booked time slot. Exceeding the allotted time shall incur a charge of 40% of the initial session fee for every extra 5 minutes spent.
• Additional Time: Additional time requests must be made in advance and are subject to availability and fees.
• Early Completion: Completing a session early does not qualify for a refund or fee reduction.

These policies are subject to updates as needed. For questions or further clarification, please contact our administration team. Thank you for choosing ZED-X for your media needs.